In short
- Lost pet: Check the impounded dogs list on the City Services site, then mark it missing on ACT Pet Registration Portal (ACT Digital Account), then post on the map and the local groups.
- The pound: Domestic Animal Services, 92 Mugga Lane, Symonston, Mon–Fri 9am–5pm. Impounded dogs are held for at least 7 business days, depending on whether they were surrendered or roaming.
- Found dog: Check for a tag or collar Call Access Canberra on 13 22 81 to have Domestic Animal Services collect it in business hours Or take it to a vet to scan for a microchip
- Found cat: Take the cat to a vet to check for a microchip, then contact RSPCA ACT.
- Keys, wallet, phone: ACT Policing, City Police Station, items from buses go to the lost property office at tuggeranong depot, 220 scollay street, greenway (mon–fri 8am–4pm; phone 6207 7558), and a lost or found pin on Rangr Dangr for anything on a street or beach.
Lost pet
Check the impounded dogs list on the City Services site
Call Access Canberra on 13 22 81 about dogs
Call RSPCA ACT on 6287 8100 for cats
Post on the Canberra Lost Pet Database on Facebook
Confirm your chip details are up to date
The pound
| Where | Domestic Animal Services, 92 Mugga Lane, Symonston |
| Hours | Mon–Fri 9am–5pm |
| Phone | 13 22 81 (Access Canberra) |
| Holding | Impounded dogs are held for at least 7 business days, depending on whether they were surrendered or roaming. |
| To go home | Bring photo ID. A dog must be registered and microchipped, and fees apply. Check the impounded dogs page for the current list and steps. |
ACT Pet Registration Portal (ACT Digital Account). Keep your contact details current on the portal. Cat chip details can be updated at Pet Address.
Found a pet
A dog
- Check for a tag or collar
- Call Access Canberra on 13 22 81 to have Domestic Animal Services collect it in business hours
- Or take it to a vet to scan for a microchip
A cat
Take the cat to a vet to check for a microchip, then contact RSPCA ACT. In cat containment areas, roaming cats can be reported to Domestic Animal Services on 13 22 81.
Lost keys, wallet, phone
| Lost it… | Check |
|---|---|
| On a street, park or beach | A lost pin on Rangr Dangr at the spot, and the map's found items layer. Surf clubs and kiosks keep a box too. |
| Handed in to police | ACT Policing, City Police Station, 16-18 London Circuit, Canberra City ACT 2601. Phone 131 444. |
| Train, tram, bus or ferry | Items from buses go to the Lost Property Office at Tuggeranong Depot, 220 Scollay Street, Greenway (Mon–Fri 8am–4pm; phone 6207 7558). Light rail items are reported to Canberra Metro Operations. |
| Shop, pub or café | Ring them. Most hold property for a few weeks before handing it to police. |
| Taxi or rideshare | The app’s lost item form, or the taxi company’s lost property line. |
Found something
- Keys, a wallet, a phone, a bag: post a found pin on Rangr Dangr naming the item and the street, but not what is inside it. Hand it to ACT Policing, City Police Station if nobody claims it within a day or two.
- A bank card: cut it up or hand it to any branch of that bank. Never post the number.
- Licence or Medicare card: the police station, or a government service centre.
- A bike or scooter: police, with a photo and the serial number.
Posting on the map
Rangr Dangr is a live, neighbour-powered map. It started on the streets of Newcastle and works anywhere in Australia: the more Canberra neighbours on it, the better the heads-up. Lost pets and found items are two of its layers. Double-tap the map where it happened, choose lost pet or found item, add a line and a photo if you have one, and everyone browsing that part of Canberra sees it for the next 24 hours. A Still there tap keeps it up longer.
Locals also post to: Canberra Lost Pet Database, RSPCA ACT lost and found listings.
Good to know.
My dog is missing in Canberra. Where do I look first?
Check the impounded dogs list on the City Services site Call Access Canberra on 13 22 81 about dogs Call RSPCA ACT on 6287 8100 for cats
Where is the Canberra pound?
Domestic Animal Services, 92 Mugga Lane, Symonston. Mon–Fri 9am–5pm. Impounded dogs are held for at least 7 business days, depending on whether they were surrendered or roaming.
I found a dog in Canberra. What do I do?
Check for a tag or collar Call Access Canberra on 13 22 81 to have Domestic Animal Services collect it in business hours Or take it to a vet to scan for a microchip
Where is lost property handed in around Canberra?
ACT Policing, City Police Station at 16-18 London Circuit, Canberra City ACT 2601 takes handed-in property. Items from buses go to the Lost Property Office at Tuggeranong Depot, 220 Scollay Street, Greenway (Mon–Fri 8am–4pm; phone 6207 7558). Light rail items are reported to Canberra Metro Operations. For anything lost on a street or beach, post a lost pin on Rangr Dangr and check its found items layer.
Post it where the neighbours look.
Lost pets and found items on a live map of Canberra streets, seen by the people walking them. Free, in your browser.